Radisson Hotels Computers Compromised

A hacker appears to have had access to guest information at a limited number of hotels for several months.

Thomas Claburn, Editor at Large, Enterprise Mobility

August 20, 2009

2 Min Read
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Radisson Hotels & Resorts' chief operating officer Fredrik Korallus on Wednesday said in an open letter to company customers that the computer systems at some Radisson hotels in the U.S. and Canada had been accessed illegally.

Whoever penetrated Radisson's computers was able to remain there for more than half a year, during the period from November 2008 to May 2009.

Korallus said that Radisson is working with federal law enforcement authorities to investigate what happened.

"While the number of potentially affected hotels involved in this incident is limited, the data accessed may have included guest information such as the name printed on a guest's credit card or debit card, a credit or debit card number, and/or a card expiration date," he said in the letter.

A spokesperson for the company said that he couldn't provide more specific information. "[T]he forensic investigation is still underway, and we are unable to provide accurate estimates of the number of potentially exposed records at this time," the spokesperson said via e-mail. "As more information becomes available, and if disclosing it will not compromise the investigation, we will provide updates."

Korallus recommended that Radisson customers monitor their financial statements and credit reports for suspicious activity.

Radisson is offering those potentially affected with free credit monitoring for a year.

On Monday, the U.S. Department of Justice announced the indictment of Albert Gonzales, 28, of Miami, Fla., for allegedly hacking into corporate computers and stealing more than 130 million credit and debit cards. The DoJ called it the largest data breach indictment ever brought in the United States.

But such law enforcement successes appear to have done little to stem the tide of cybercrime. In the first half of 2009, the number of computer users affected by malware engineered to steal personal information increased by 600% compared to first half of 2008, according to PandaLabs.

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About the Author

Thomas Claburn

Editor at Large, Enterprise Mobility

Thomas Claburn has been writing about business and technology since 1996, for publications such as New Architect, PC Computing, InformationWeek, Salon, Wired, and Ziff Davis Smart Business. Before that, he worked in film and television, having earned a not particularly useful master's degree in film production. He wrote the original treatment for 3DO's Killing Time, a short story that appeared in On Spec, and the screenplay for an independent film called The Hanged Man, which he would later direct. He's the author of a science fiction novel, Reflecting Fires, and a sadly neglected blog, Lot 49. His iPhone game, Blocfall, is available through the iTunes App Store. His wife is a talented jazz singer; he does not sing, which is for the best.

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